Privacy Policy

Diviner One ("we," "us," or "our") operates the website at divinerone.com and the Diviner One platform. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our services.

By using Diviner One, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our services.

Information We Collect

Information you provide

• Account registration details (name, email address, password)
• Business information (business name, address, industry, Google Business Profile details)
• Payment information (processed securely by our third-party payment provider; we do not store full card numbers)
• Customer contact information you upload for review campaigns
• Content you create through our platform (Prompt Pages, campaign templates, review responses)
• Communications with our support team

Information collected automatically

• Device and browser information (type, operating system, screen resolution)
• IP address and approximate location
• Usage data (pages visited, features used, session duration)
• Referral source and search terms that led you to our site

Information from third parties

• Google Business Profile data (reviews, profile information) when you connect your account
• Review data from platforms you integrate with

How We Use Your Information

• Provide, maintain, and improve our services
• Process your transactions and manage your account
• Send review campaign communications on your behalf
• Generate analytics and reports about your online visibility
• Communicate with you about your account, updates, and support requests
• Send marketing communications (only with your consent; you can opt out at any time)
• Detect and prevent fraud, abuse, or security issues
• Comply with legal obligations

Data Sharing

We do not sell your personal information. We may share your data with:

• Service providers who help us operate our platform (hosting, payment processing, email delivery, analytics). These providers are contractually bound to protect your data.
• Google when you use features that interact with Google Business Profile, via authorized API access.
• Legal authorities when required by law, court order, or to protect the rights, safety, or property of Diviner One or others.
• Business transfers in connection with a merger, acquisition, or sale of assets, with appropriate notice to you.

Cookies and Tracking

We use cookies and similar technologies to:

• Keep you signed in to your account
• Remember your preferences
• Understand how you use our platform (via analytics tools like Google Analytics)
• Improve performance and user experience

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our services.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. If you close your account, we will delete or anonymize your data within 90 days, except where we are required to retain it for legal or compliance purposes.

Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict certain processing
• Request data portability
• Withdraw consent where processing is based on consent

To exercise any of these rights, contact us at the address below. We will respond within 30 days.

Security

We implement appropriate technical and organizational measures to protect your personal information, including encryption in transit and at rest, access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Children's Privacy

Diviner One is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 16, we will take steps to delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date above. Your continued use of our services after any changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or want to exercise your data rights, please contact us:

Diviner One
Email: support@promptreviews.app
Website: divinerone.com/contact