Turn those frowns upside-down
Give every customer a voice — and give unhappy ones a private channel. Protect your reputation while staying fully compliant with Google's policies.
The problem
Not every customer experience is perfect. That's life. But when a frustrated customer heads straight to Google with a one-star review, there's no chance to fix it first. One bad review can undo months of hard work.
The solution
Emoji Feedback Flow gives every customer an easy way to tell you how they feel. Happy? They head to your review page. Unhappy? They get a private feedback form where they can share what went wrong — directly with you. You get a chance to respond, fix the issue, and save the relationship.
How it works
Customer sees the emoji prompt
After their experience, customers see a simple set of emoji reactions — from happy to unhappy. One tap to tell you how they feel.
Happy customers head to review
Customers who had a great experience get guided to your Prompt Page to leave a public review. Easy path from good vibes to great reviews.
Unhappy customers share privately
Customers who had a rough experience get a private feedback form instead. They can share what went wrong directly with you — no public post, no damage.
You follow up and fix it
You see the private feedback in your dashboard. Reach out, resolve the issue, and turn a potential detractor into a loyal customer.
Try it yourself
Why businesses love this
It's simple, it's smart, and it keeps your online reputation looking its best.
Protect your reputation
Unhappy customers get a private channel to vent. You get a chance to make things right before it becomes a one-star review.
Google compliant
This isn't review gating. Everyone can still leave a public review if they choose. You're just offering an additional path for private feedback.
Embed anywhere
Drop the emoji feedback widget into emails, your website, auto-responders, or follow-up messages. It works wherever your customers are.
Track sentiment
See feedback trends over time. Spot recurring issues before they snowball. Turn complaints into operational improvements.
Frequently asked questions
- Great question — and no, this isn't review gating. Review gating means preventing unhappy customers from leaving a review. Emoji Feedback does the opposite: everyone CAN leave a public review. But unhappy customers also get an additional private option. You're adding a path, not blocking one. Fully compliant with Google's policies.
- Anywhere that accepts HTML. Email signatures, post-purchase emails, website footers, auto-responders, even SMS landing pages. We give you the embed code and you paste it wherever makes sense for your business.
- That's up to you, but here's what works: respond personally, acknowledge the issue, and offer to make it right. Many businesses find that a sincere follow-up turns an unhappy customer into a loyal advocate — sometimes they even go back and leave a positive public review.
- Yes. You choose which emoji reactions to display and what happens after each selection. You can set up different flows for different sentiment levels and customize the messaging throughout.
Isn't this review gating? Doesn't Google prohibit that?
Where can I embed the emoji feedback?
What do I do with the private feedback?
Can I customize the emoji options?
Protect your reputation starting today
Set up Emoji Feedback in minutes. Give every customer a voice — and give yourself a safety net.